Frequently Asked Questions (FAQ)

Q: How is my Colocated Server connected to the INTERNET?
A: Colocated servers are connected through a 100mb Ethernet connection.

Q: Do I need to provide my own switch or hub when connecting my servers or network equipment?
A: No, your servers will be connected to our switches. However customers may choose to provide their own switches or firewalls when implementing multi tiered server environments.

Q: How can I get a server to you?
A: Send it to us by a reputable courier, such as UPS, FedEX or DHL. Ensure you get a receipt and tracking number. Servers must be insured while in transit or bring it in to us. Call or email us for an appointment.

Q: How high is 1U?
A: 1.75". Racks are a standard 19 inches wide, with depth to 80cm.

Q: What if my server has a problem while its coLocated at your location?
A: We can set an appointment to work on your server for you, or meet you at the facility.

Q: Do you have an SLA (Service Level Agreement)?
A: Yes we do. Information on K2 Colocation's SLA can be found under our Policy Information section.

Q: Do I need to provide rack rails for my equipment?
A: You may provide rack rails if desired. Please note that setup fees only cover 1 hour of installation time. Rack rail type should be denoted prior to your scheduled installation date. Shelving may be provided at an additional charge for non rack type equipment.

Q: Do you allow hosting of Spam type email services?
A: No. K2 Colocation does not promote nor support companies who send out spam. Please do not attempt to use our service for these purposes.

Q: Are your facilities carrier neutral?
A: Yes. This means that you can get internet connections from other providers in our facilities.

Q: What is the difference between Colocated and Leased or Dedicated Servers?
A : With colocation, you may access the datacenter (escorted by our technical staff), you use your own server, and you are billed based upon physical cabinet space usage per unit [U], i.e. a 2u case. With a Leased Server you have no physical access to the datacenter; the hardware is leased from K2 Colocation rather than the cabinet space.

Q:What type of backup power systems does K2colocation have to guard against a power failure?
A: K2colocation's power infrastructure is highly redundant and reliable. Featuring redundant UPS systems, static transfer switches, a backup diesel generator, and redundant distribution to the server room, our facility provides our customers with maximum power availability. Additional details are available here.

Q: What about environmental control and monitoring (temperature/humidity)?
a: Temperature and humidity control is provided by several redundant, high-capacity, computer-grade Liebert air conditioning systems.